METHODS FOR RESOLVING CONFLICTS IN AN EDUCATIONAL ORGANIZATION AND THE ROLE OF A LEADER IN CONFLICT MANAGEMENT

Authors

  • V. Burlyaeva State Autonomous Educational Institution of Higher Education "Nevinnomyssk State Humanitarian and Technical Institute"
  • N. Solovieva State Autonomous Educational Institution of Higher Education "Nevinnomyssk State Humanitarian and Technical Institute"
  • K. Chebanov State Autonomous Educational Institution of Higher Education "Nevinnomyssk State Humanitarian and Technical Institute"

DOI:

https://doi.org/10.31618/ESSA.2782-1994.2021.4.74.145

Keywords:

conflict, subject of the conflict, management, leader, technologies, techniques, method, interpersonal relations.

Abstract

The article presents the structural methods of resolving conflict situations, methods of managing an acute conflict situation, tactical styles of behavior of the parties involved in the conflict; the analysis of situations in which the head of an educational organization is a direct participant in the conflict is presented, his ability to influence the development of conflict confrontation, to manage the resolution of disagreements remain preferable; Tips have been prepared that can help reduce the stress of educational workers. 

Author Biographies

V. Burlyaeva , State Autonomous Educational Institution of Higher Education "Nevinnomyssk State Humanitarian and Technical Institute"

Professor, Vice-Rector for Academic and Scientific Work,  Doctor of Sociological Sciences

N. Solovieva , State Autonomous Educational Institution of Higher Education "Nevinnomyssk State Humanitarian and Technical Institute"

Associate Professor

K. Chebanov , State Autonomous Educational Institution of Higher Education "Nevinnomyssk State Humanitarian and Technical Institute"

Associate Professor

References

Alaverdov A.R. Upravlenie personalom: Uchebnoe posobie. M.: MFPU Sinergiya, 2013. - 192 c.

Ancupov A.Ya., Shipilov A.I. Konfliktologiya. Moskva, 2013. - 512 c.

Balashov A.P. Osnovy menedzhmenta: uchebnoe posobie. M.: Vuzovskij uchebnik, INFRA-M, 2012. - 288 c.

Burlyaeva V.A., Oleshkevich T.A., Soloveva N.V., Chebanov K.A. Problemy resheniya konfliktov cherez formirovanie obshekulturnyh kompetencij. Obshestvo: sociologiya, psihologiya, pedagogika. 2021. № 4 (84). S. 14-20.

Buhalkov M.I. Upravlenie personalom: Uchebnik. M.: INFRA-M, 2012. - 400 c.

Egides A.P. Psihologiya konflikta: uchebnoe posobie. M.: MFPU Sinergiya, 2013. - 320 c.

Zelenkov M.Yu. Konfliktologiya: uchebnik. - M, 2012. - 324 s.;

Melihov Yu.E. Upravlenie personalom: portfel nadezhnyh tehnologij: ucheb.-prakt. Posobie. Izd.-torg. korporaciya «Dashkov i K». - 2e izd. - M.: Dashkov i K, 2010. - 342 s.

Cvetkov V.L. Psihologiya konflikta. Ot teorii k praktike: uchebnoe posobie dlya studentov vuzov. M.: YuNITI-DANA, 2013. - 183 c.

Anohin S.V. Sovremennyj menedzhment: strategiya na innovacii // Ekspert. – 2014. - №6. - S. 44-45.

Downloads

Published

2021-11-29

Issue

Vol. 4 No. 10(74) (2021)

Section

Статьи

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.

CC BY-ND

A work licensed in this way allows the following:

1. The freedom to use and perform the work: The licensee must be allowed to make any use, private or public, of the work.

2. The freedom to study the work and apply the information: The licensee must be allowed to examine the work and to use the knowledge gained from the work in any way. The license may not, for example, restrict "reverse engineering."

2. The freedom to redistribute copies: Copies may be sold, swapped or given away for free, in the same form as the original.